Please review these terms and conditions that will be applicable to your purchase. Office furniture sold here is all special order merchandise. The furniture we sell here is shipped directly from the manufacturer. After you place your order we than send the order to manufacturer. After the order is put into the manufacturers system and production has begun the order can not be cancelled. In the event an order has to be cancelled the following terms are followed for the manufacturers which are derived directly from the manufacturer. All cancellations and returns must request an RA (return authorization) number before return or cancel can occur. Failure to request an RA will subject buyer to full cost of order. Without RA customer assumes all responsibility for merchandise ordered. Shipping is handled by 3rd party common carriers. No freight charges can be refunded. Customer is responsible for all actual freight charges for inbound and out bound freight charges regardless of freight charge in sale plus a $100 service fee. Freight is incurred when product leaves manufacturer or warehouse. All free freight items incur same freight policies. Shipping times are best estimates. Freight companies do not guarantee amount of time from pickup to delivery, they only give estimates. For exact times additional charges apply. (We have experienced 90% on the day they estimate, +1 or 2 days for the others) We always ship with an order for the freight company to call customer before delivery so you will know when they will be delivering the merchandise. Please let us know if they do not call prior to delivery. (we pay extra for this service so please let us know)
Buyer shall pay all reasonable costs and expenses, including attorney and collection fees, and late fees, incurred by Seller in connection with any amounts due for goods ordered.
By purchasing you agree to the terms and conditions set forth.
Lacasse Office Furniture:
Order changes: Any change to an original purchase order must be received in writing no later than 48 hours after receipt of the original order. Any change to the original order after 48 hours, if approved, will result in production rescheduling. The cost variances will have to be approved by the customer before production rescheduling.
Order cancellations: Cancellations must be requested in Writing no later than 48 hours after receipt of the original order and are subject to approval by Groupe Lacasse. Cancellations cannot be accepted otherwise. No cancellation allowed on Quickship orders.
Changes: All illustrations, specifications and prices on website are based on the latest product information available at the time of publication. The right is reserved to make changes, at any time and without prior notice, to prices, colors, materials, specifications and models offered. Prices are subject to change without notice.
Packing and shipping: Packaging consists of polyethylene and protectors or separate cartons, depending on method of shipment. These costs are included in our price.
Certain items are shipped in two pieces.
• D and P-shaped tables are shipped unassembled (legs and surfaces packaged separately)
• Legs in Concept 70, 400E and 2001 are packaged separately.
Delivery: Groupe Lacasse is not liable for delay or failure to deliver goods due to causes beyond our control.
Freight claims: The merchandise is carefully packed and thoroughly inspected before leaving the warehouse. Responsibility for its safe delivery is assumed by the carrier upon acceptance of the shipment. Claims for loss or damage sustained in transit must therefore, be made upon the carrier as follows:
Concealed loss or damage: Concealed loss or damage means loss or damage that does not become apparent until the merchandise has been unpacked. The contents may be damaged In transit due to rough handling even though the carton may not show external damage. When damage is discovered upon unpacking, make a written request for inspection by the carriers’ agent within 5 days of the delivery date, then file a claim with the carrier since such damage is the carrier’s responsibility. If you follow these instructions carefully and completely, we guarantee full support of your claims to protect you against loss from concealed damage.
Visible damage or shortage: Any external evidence of damage or shortage must be noted on the freight bill or express receipts and Signed by the carrier’s agent. Failure to adequately describe such external evidence of damage or shortage may result in the carrier refusing to honor a damage claim. The form required to file such claim wiII be supplied by the carrier.
Returns: Absolutely no returns will be accepted on any non-standard products. No return of standard products wilI be accepted without prior authorization by Groupe Lacasse. Any shipment returned without prior approval will be refused. Returns must be shipped prepaid. A charge of 25% will be applied to all standard returned merchandise, if approved.
Storage: In the event the purchaser request postponement of shipment beyond the scheduled shipping date after the goods have become work in process, or at a time Groupe Lacasse is then about to make shipment, Groupe Lacasse may store the goods at the purchaser’s risk and expense. Such transfer to storage shall be deemed delivery to purchaser for all purposes including invoicing and payment.